ReturnsUpdated a year ago
Do you accept returns?
We have a 30-day return policy, which means you have 30 days after receiving your item to submit a return request.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To ask for a return, please contact our support.
Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns.
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
Are returns free?
Returns within the US are free. You can refer to the delivery paper within your package to perform organize your return.
Returns from outside of the US are the responsibility of the buyer.
Feel free to contact one of our support agents for more details.
How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
Can I return a Gift Card?
Unfortunately, we cannot accept returns on sale items or gift cards.