UROCK Help Center logo
UROCK Help Center logo

All articles

ShippingUpdated a year ago

Where do you ship?

We currently ship worldwide.

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping time for the US orders is 1-5 business days. International shipping times vary.

Where do you ship from?

All orders are shipped out of our warehouse in New York, US.

Do you offer expedited or fast shipping?

We offer expedited shipping within the US. You can see the pricing for it at checkout.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order by visiting our Order Tracking Page and entering your order number for details.

What if I'm not home?

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Will I pay taxes for international shipping?

Deliveries in Europe will have to pay custom taxes.

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.

For more information, please refer the to website of the delivery partner handling your delivery.

Was this article helpful?